My order was marked delivered but isn't hereUpdated 2 months ago
If no one was home at the time of delivery, the carrier would usually leave the package in a safe location. Please check around your home, with neighbors, or with building management, as someone may have accepted the package on your behalf.
In some cases, packages may be marked as delivered by the carrier while still taking additional time to arrive. If you're unable to locate your package after checking these possibilities, we recommend contacting the carrier directly for the most up-to-date delivery information.
If you require further assistance or have any concerns, please contact customer services within 48 hours of delivery showing as delivered - [email protected]
If we do not receive an email within 48 hours, we will not be able to escalate the case with the designated courier service.