Learn about your options to return items.

We want you to love your Closure London purchase. You can return most items within 28 days of receiving your order for a refund or exchange. To be eligible, items must be unused, in their original condition with all tags attached, and in their original packaging suitable for resale. Please ensure items are free from odors, stains, and pet hair. For hygiene reasons, socks and underwear are non-refundable. To initiate a return and generate a prepaid shipping label, please visit our <a href="https://returnsportal.co/r/closurelondon?s=1&amp;lang=">Returns Portal</a>. After paying for your returns label, you can either print it or take the provided QR code to your chosen returns drop-off point. Items not returned in their original condition may be refused. We recommend sending returns in a sealed package with your completed returns form included. Our retur<a href="%3Ca%20data-fr-linked=" id="isPasted">https://returnsportal.co/r/closurelondon?s=1&amp;amp</a>;lang=&quot;&gt;<a data-fr-linked="true" href="https://returnsportal.co/r/closurelondon?s=1&amp;">https://returnsportal.co/r/closurelondon?s=1&amp;amp</a>;lang=ns team reserves the right to refuse returns that do not meet these criteria.

What is your return policy?

To begin your return and generate a prepaid shipping label, please visit our <a href="https://returnsportal.co/r/closurelondon?s=1&amp;lang=">Returns Portal</a>. After paying for your returns label, you can either print it or take the provided QR code to your chosen returns drop-off point. You&apos;ll need to initiate your return within 28 days of receiving your order.

How do I start a return?

Once we receive your return at our warehouse, please allow up to 5 working days for processing and inspection during busy periods. You can track your return using the carrier&apos;s tracking information to confirm delivery.Upon approval, your refund will be issued to your original payment method. Please allow 3-5 working days for the refund to appear on your account, as processing times vary by bank.

When will I get my refund?

Closure London

Returns and Exchanges

What are your delivery options?

What countries do you ship to?

Customs & Import Duties

How do I track my order?

Can I change the delivery option for my order?

Shipping

What do I do if I receive missing/wrong items in my order?

I've received damaged/faulty items

My order was marked delivered but isn't here

Delivery & Order Issues

Can I add an item to my order after I have placed my order?

Why have you cancelled my order?

What is your cancellation policy?

Cancellations and Order Changes

Can I find out if you will be getting replacement stock on items that have sold out?